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Direct debit status codes

In all cases where the response code requires the account holder to contact their bank, to assist in the enquiry you will need the date and amount of the attempted transaction which failed and also why the bank returned that status for the failed transaction. Alternatively a bank employee may check the available funds in the account.

Response Code Description
G WBC Exception Processing released successfully
2 Payment Stopped
3 Account Closed
5 No Account/Incorrect Account
6 Refer to Customer Contact
9 Other

The information contained in this publication is provided for learning purposes only and is subject to change. Revisions may be issued from time to time that encompass changes or additions to this module.

This is a guide only and it is not comprehensive. It does not impinge on or overrule any formal arrangement you may enter into with the Bank. The Bank and its officers shall not have any liability for any losses of any kind incurred in connection with any action, inaction or decision taken in reliance on the information herein or for any inaccuracies, errors or omissions. In this publication references to the "Bank" are to Westpac Banking Corporation ABN 33 007 457 141 and to any of its operating Divisions, including BankSA and St.George.