Help and support
System health
Check the status of PayWay and other Qvalent products.
Technical support
If you're an existing PayWay customer you can contact your Technical Support Helpdesk.
Westpac customers
Phone a Westpac Customer Care Banking Representative on 1300 368 098 between 8 am and 8 pm (AEST), Monday to Friday.
St. George customers
Contact your St. George relationship manager.
Westpac customers
Phone a Westpac Customer Care Banking Representative on 1300 368 098 between 8 am and 8 pm (AEST), Monday to Friday.
St. George customers
Contact your St. George relationship manager.
Refer to:
For any other issues contact your Implementation Manager or PayWay Customer Care.
Free test facility
To develop and test, get a free PayWay test facility.
Westpac customers
Phone the Westpac Technical Support Helpdesk team on 1300 727 111 between 8.30am to 5.30pm (AEST), Monday to Friday or email payway@qvalent.com.
St. George customers
Phone the St. George Technical Support Helpdesk team on 1300 395 501 between 8.30am to 5.30pm (AEST), Monday to Friday or email payway@qvalent.com.
Visit Reset Password and use your email address and security question to reset your password.
For issues relating to your Merchant agreement with Westpac/St. George, contact Merchant Business Solutions on 1800 029 749.
For issues relating to your Merchant agreement with American Express®, contact Amex on 1300 363 614.
For issues relating to your Merchant agreement with Diners Club, contact Diners on 1300 360 500.
To report a security vulnerability or concern, email security@qvalent.com.
If you want to accept American Express, Diners Club or JCB cards you will need to enter into separate agreements with American Express, Diners Club International or JCB International.
PayWay® is a registered trademark of Westpac Banking Corporation. PayPal is a registered trademark of PayPal, Inc. Mastercard is a registered trademark of Mastercard International Incorporated. American Express is a trademark of American Express. UnionPay is a registered trademark of China Union Pay Co. Ltd. BPAY is a trademark of BPAY Pty Ltd ABN 69 079 137 518. EMV is a registered trademark of EMVCo, LLC.
Conditions, fees and charges apply. This information has been prepared without taking account of your objectives, financial situation or needs. Because of this you should, before acting on this information, consider its appropriateness having regard to your objectives, financial situation and needs.
Copyright© Westpac Banking Corporation ABN 33 007 457 141 AFSL & Australian credit licence 233714.
Copyright© St.George Bank - A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL & Australian credit licence 233714.
Disclaimer
The information contained in this publication is provided for learning purposes only and is subject to change. Revisions may be issued from time to time that encompass changes or additions to this module.
This is a guide only and it is not comprehensive. It does not impinge on or overrule any formal arrangement you may enter into with the Bank. The Bank and its officers shall not have any liability for any losses of any kind incurred in connection with any action, inaction or decision taken in reliance on the information herein or for any inaccuracies, errors or omissions. In this publication references to the "Bank" are to Westpac Banking Corporation ABN 33 007 457 141 and to any of its operating Divisions, including BankSA and St.George.